Refund & Cancellation Policy

This policy covers the payments Spinnet itself processes: rental bookings, lease billing, and listing boosts. Sale transactions are settled directly between buyer and seller and aren't covered here — see our Terms of Service for how sales work on the platform.

1. Rental bookings

When you book a rental, you pay the rental amount plus a refundable security deposit at checkout. After the rental is completed and the owner confirms the vehicle's return, the owner can release your deposit back to you from the booking thread. If there's a dispute over damage or condition, the owner and renter should resolve it directly — Spinnet doesn't adjudicate vehicle-condition disputes.

If a rental booking is rejected by the owner before payment, or cancelled before the rental period begins, no charge is made or the full amount is refunded to the original payment method.

2. Lease payments

For leases, you can either pay the full lease term upfront, or set up recurring monthly UPI Autopay plus a one-time refundable deposit. The deposit is returned by the lessor through the lease thread once the lease is completed or terminated, similar to rental deposits.

Recurring lease payments already charged for a completed billing cycle aren't refundable — only the deposit is. If you need to stop future recurring payments, terminate the lease from the lease thread before the next billing date.

3. Listing boosts

Boost payments are for a fixed-duration visibility feature and are non-refundable once the boost is active. If a boost payment is charged but the boost fails to activate due to a technical error on our side, contact us and we'll refund it.

4. Failed or duplicate payments

If you're charged twice for the same booking, lease payment, or boost due to a technical error, or a payment is deducted but the booking/lease/boost doesn't go through, contact us with your payment reference and we'll investigate and refund the duplicate or failed charge.

5. How refunds are processed

All refunds are issued through Razorpay back to your original payment method. Refund timing depends on your bank or payment provider — typically 5–7 business days after we initiate it.

6. Contact

For a refund request or payment issue, contact us at support@spinnet.example with your booking or transaction details.